What makes Willett, DiLoreto & Associates unique is the experience and skills to
not only improve the cost structure of your organization, but improve the customer
experience and value proposition at the same time. This dual view of your business
insures that your relationship with your customers is not harmed while improving
the cost of your products and services.
Our areas of focus include:
Customer touch point analysis: process review, metric development and management
Gap Analysis: Desired customer experience and provided customer experience
Contact Centers: Operational improvement strategies and tactics
In today’s environment of accomplishing more with less, the professionals at Willett,
DiLoreto & Associates have developed a strong reputation as experts in developing
and implementing strategies and tactics to reduce the cost of operations. They are
especially skilled in evaluating current operations and metrics, and utilizing their
defined improvement process to generate positive results for their clients.
Our focus includes improvement in the following areas: