Operational Solutions to Meet Your Needs and Improve the Customer Experience

We have the skills necessary to provide you with the “state of the art” winning solutions solely focused on your business and your needs

What makes Willett, DiLoreto & Associates unique is the experience and skills to not only improve the cost structure of your organization, but improve the customer experience and value proposition at the same time.  This dual view of your business insures that your relationship with your customers is not harmed while improving the cost of your products and services.

Our areas of focus include:

Customer touch point analysis: process review, metric development and management

Gap Analysis: Desired customer experience and provided customer experience

Contact Centers:  Operational improvement strategies and tactics

In today’s environment of accomplishing more with less, the professionals at Willett, DiLoreto & Associates have developed a strong reputation as experts in developing and implementing strategies and tactics to reduce the cost of operations.  They are especially skilled in evaluating current operations and metrics, and utilizing their defined improvement process to generate positive results for their clients.

Our focus includes improvement in the following areas:

Organizational Design: Labor Strategies, Productivity, Staffing, Compensation, Negotiations, Staff evaluations

Real Estate:  Leasing/Owning strategies, Maintenance, Utilization, Development, Operating Costs

Fleet:  Utilization, Fuel Usage, Replacement strategies

Supply Chain: Procurement, Inventory Management, Warehousing, Logistics

General Administration:  Office services, facility management